Welcome to Kid'O Design Studio!
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Customer Service

Shipping & Delivery

We ship worldwide to your paypal address unless you specify otherwise.
All items will be shipped by registered mail after payment is cleared.
Once shipped from Israel, it can take up to 3-4 weeks for international orders, but it's usually much quicker!

Each item ships as per the shipping notation in each listing. If a package gets lost or damaged, it is not the responsibility of the seller. If you would like something shipped in a particular way or within a different time frame, please just contact us and let us know.
Shipping internationally will go smoothly most of the time. Every so often a package can get stuck in customs. We can’t be responsible for these delays.
If you refuse to accept the package from customs, you will still be charged shipping.
All international customs, taxes and duties are the responsibility of the buyer.

Returns & Replacements

It our wish that you will be pleased with your purchase. If for any reason you are unhappy with your purchase, please contact us first and let us know what the problem is, We will do my best to resolve it to your satisfaction. Due to the personalized nature of our products, we are unfortunately unable to allow refund or exchange the personalized product you've purchased.

In the event of damage to the merchandise during transit, if you wish to receive a replacement or refund, we require that you send the damaged product back to us, and we would be more than happy to accommodate. Please keep in mind however, that the shipping of any and all damaged merchandise is to be incurred by the customer. Replacement is on us.

Kid'O Design Studio is not responsible for installation errors. We do, however, offer replacements at a reduced price, plus shipping if a photograph of the damaged decal is provided.

For undelivered items (delayed in custom or for other unknown reasons) - If your item hasn't arrive in 6 weeks from shipping date, a refund for your money or a replacement on our expense will be offered. For unclaimed item that was returned to us - there will be no refunds, only re-shipping on your expense.

If you wish to cancel an order, you may do so within 24 hours of placing the order by contacting us at kerenec@gmail.com. Past 24 hours of order placement, we are unable to cancel or refund your order as it is already in process.

Payment

Payments should be made by paypal as soon as possible and up to 24 hours from purchase time.
You do not need to have a paypal account to use this function, just press the Paypal option and follow the link: to pay by credit card.

Custom Orders

We always happy to receive custom special orders.
If you see or have seen something here that is no longer available, or if you have a special request, please contact us.